Act-On Tracking Beacon: Technical Audit

What exactly is the Act-On Beacon? What does it do?

The Act-On Beacon is the primary retargeting mechanic of Act-On. It is a relatively simple JavaScript tracker that places a cookie into the visitor’s browser cache and records when that cookie is recorded on the tracked page. This data is sent to Act-On’s Fact Database and recorded for use in the Act-On Contact Report.

To download a PDF of all of the information presented here, click below.

How Can The Beacon Help?

1. Marketing Target Definition

Using data collected from the Act-On Beacon, marketers are able to target messaging based on specific tracked behaviors.  Through Act-On’s native segmentation, marketing is able to create audience segmentation based on the number of page visits in a time range, or visits to specific pages on the website.

For example, Tactical MA could target users visiting this blog post, then our About Us page, and then our Contact Us page who don’t submit our Contact Us form. I could then nurture these persons with Automated Programs in Act-On.

2. Act-On Lead Scoring

Once a person is being tracked by the Act-On Beacon, the next step in the process is the “Known Visitor Conversion”. A person becomes known to Act-On when they click on an Act-On email or submit an Act-On form.

Act-On associates the cookie ID it has been tracking to the individual’s email address which enables Lead Scoring for that individual. Because all tracked behavior is now associated with the person’s email address, any list that person is in now has a universal Lead Score it can reference based on your configuration.

Additionally, if you are using an integrated CRM like Salesforce, Microsoft Dynamics, or SugarCRM, these lead scores and behaviors are visible directly in CRM.

3. Sales enablement using Act-On

When you pick up the phone to make a sale you want to be confident the person on the other end wants to hear what you have to say. There is nothing worse than guessing wrong and being lit up because of it. The Beacon provides Sales with direct insight into the prospect’s activities, research, and interest areas before they initiate any outreach. When combined with effective views, this also provides enhanced prioritization based on Lead Scoring or specific indicators.

The typical impact is a ~50% increase in sales productivity.

4. Create alerts and triggers

Using the Beacon in concert with alerts and automated programs transforms Act-On marketing automation into a control panel for insight and awareness. The Beacon is the core of audience insights that can be used to configure automated alerts based on page visits, qualification levels, indicators, or specialized follow up.

Advanced uses cases for this included monitoring for specific sets of behavior (e.g. alert the assigned Salesforce owner if [email protected] visits our website) or the absence of behavior (e.g. alert customer support if [email protected] has not visited the login page in the last 30 days).

What are the risks?

Performance Risk

The Beacon is extremely lightweight.

The total run time for all events associated with this script is approximately 150 ms. When placed in the footer of the website, it should have no measurable impact on page performance.

Security Risk

No known security risks exist for the Act-On Beacon.

The simple script uses common cookie tracking technology. Examples of similar technology include Google Analytics, Facebook, and LinkedIn advertising scripts.

Privacy Risk

The Beacon is intended to collect, store, and track user
behaviors for marketing purposes.

While its data collection is limited, consideration should
be given to governing and regional authorities.

Where do I configure the Beacon?

Act-On Beacon configuration

The Act-On Beacon is configured in your Act-On account. Simply navigate to Settings-> Other Settings-> Beacon Settings.  Here you will see the current status of the Beacon, as well as your configuration options.

Once configured, simply copy the Beacon code to your clipboard and add this to the footer element of the page or site you want to track with the Act-On Beacon.

Full Act-On documentation for the Beacon can be found here.

Too Complicated?

The road to good marketing automation begins with a single step. We believe that the Beacon is an essential tool for unlocking all sorts of practical automation. Not sure where to start? Contact us today for a consultation and we can help round out how to get the Beacon set up on your site and feeding you data that you need.

To download a PDF of all of the information presented here, including a flowchart of the Beacon’s technical process, click below.